Summary of patient satisfaction survey
A patient satisfaction survey was under-taken in February 2008. The average results and some of the comments are given below.
Please circle the relevant number on the rating table for the following questions:
1 = very poor 10 = excellent
Was your telephone enquiry dealt with efficiently?
Were you given an appointment time that suited you?
Were you given clear directions to the practice?
Were the parking facilities adequate?
Was there ease of access?
Are the waiting facilities adequate?
Was your treatment given on time?
Were you given an explanation of your diagnosis?
Were you given an explanation of your treatment?
Did you feel your treatment was effective?
What was your overall view of the practice?
We assure you that this survey is anonymous but if you wish to add your own comments please do so below.
9.7
9.8
9.7
8.3
9.0
9.1
9.8
9.9
9.9
9.5
9.7
"Your treatments were always well explained, I felt that you kept me well Informed of my progress and your expectations of what my progress should be. I would happily recommend you to people."
"Excellent practice, my treatment and explanation of my problem was handled very well - a great sense of professionalism"
"Good advice on how to prevent recurrence of the problem"
"The treatment I received was good. The physiotherapist was diligent and thorough. She never cut corners and she gave full time and attention to treatment"
"We have found the treatment and all service given excellent. Janice is very friendly and supportive. We would recommend the clinic to anyone looking for treatment"
"Really excellent service. Felt fully confident in Janice’s diagnosis, advice and treatment and particularly appreciate you going above and beyond when I was in pain. Would recommend to anyone."
"Janice made every effort to ensure that the treatment for my injury, which was effecting my training was effective."
